For many of us, managing our energy supply is a routine part of everyday life. However, for some people it can present significant challenges. The Priority Services Register (PSR) is a free service that provides additional support and assistance to energy customers who require it.
What is the Priority Services Register?
The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.
Its primary aim is to ensure that vulnerable customers receive the additional support they need to manage their energy supply. This support can range from tailored communication to priority assistance during power cuts.
Who is Eligible for the Priority Services Register?
The PSR is designed to help a wide range of vulnerable customers, including but not limited to:
- Over 65’s: Particularly those who might struggle with managing their energy supply.
- Disabled people: Individuals with physical or mental disabilities.
- Chronically ill individuals: Those with serious medical conditions that could be impacted by energy supply issues.
- Households with children under 5: Families with young children may also qualify.
- Individuals with specific needs: This includes those who rely on medical equipment that requires a continuous energy supply, those with visual or hearing impairments, and individuals who may need additional support during emergencies.
Benefits of Joining the Priority Services Register
- Priority Support During Power Cuts: Customers on the PSR receive priority reconnection during power outages, particularly if they rely on electricity for medical equipment.
- Advanced Notice of Interruptions: If there are planned interruptions to your energy supply, you will be informed in advance to make necessary arrangements.
- Alternative Communication Formats: You can receive bills and other communications in formats suited to your needs, such as large print, Braille, or audio.
- Password Scheme: For added security, you can set up a password for when energy company representatives visit your home, ensuring you know the visit is legitimate.
- Regular Meter Reading Services: If you find it difficult to read your meter, your supplier can arrange for someone to come and do it for you.
- Assistance with Prepayment Meters: If you have difficulty using a prepayment meter, your supplier can offer advice or arrange for a different payment method.
How to Register for the Priority Services Register
You can join the PSR online at https://www.thepsr.co.uk/#join-psr or call Dementia Support Hampshire & IOW on 0344 324 6589 and we can help you to register.
Key Energy Suppliers and Their PSR Contact Information
- British Gas: 0800 072 8625
- EDF Energy: 0800 269 450
- E.ON: 0345 052 0000
- Npower: 0800 073 3000
- ScottishPower: 0800 027 0072
- SSE: 0345 071 9610
Conclusion
The Priority Services Register is a crucial resource providing essential support to ensure your energy needs are met safely and reliably. If you or someone you know could benefit from the PSR, don’t hesitate to contact your energy supplier or The PSR and register. By doing so, you can gain peace of mind knowing that you’ll receive the extra help you need to manage your energy supply effectively.